FAQs

Frequently Asked Questions 🐾

1. What kind of products do you sell?

At Xovotra, we specialize in quality pet accessories—everything from toys, grooming tools, and comfy beds to stylish collars, leashes, and more. All our products are chosen with your pet’s safety, comfort, and happiness in mind.

2. Are your products safe for pets?

Yes! We only source products that meet our quality and safety standards. Every item is tested for durability and made with pet-friendly materials.

3. How long will shipping take?

Orders are processed within 1–3 business days. Shipping times vary depending on your location, but most customers receive their orders in 4-6 business days. You’ll receive a tracking number once your order ships.

4. Do you ship internationally?

Yes! We offer worldwide shipping. Shipping costs and times may vary based on your location.

5. Can I track my order?

Absolutely. Once your order is shipped, we’ll email you a tracking number so you can follow your package every step of the way.

6. What is your return policy?

We offer a 14-day return policy for unused, unopened items in their original packaging. If your item is defective or damaged upon arrival, contact us within 48 hours for a replacement or refund.

7. How can I contact Xovotra?

You can reach our friendly customer service team anytime through our Contact Us page or by emailing xovotrastore@gmail.com

8. How do I know what size to order for my pet?

Each product page includes sizing charts and measurement instructions. If you’re unsure, feel free to message us for personalized help.